We regard the hundreds of letters of appreciation as a true mark of our high quality, ethical and professional care.
Below are a few notes from clients, patients, their relatives or friends to the East West Group.
Entries are entered only up to those received till May 2012.
Thank you for including us on your Christmas and New Year’s mailing list and family newsletters. Many thanks also to patients or their relatives who have popped in to see us just to say hello when passing through Delhi, even decades later. It’s wonderful to see you again!
Our Facebook sites have more cards, notes, photos and news articles visible in the Photo section. Do visit!
Many thanks for your precious help.
Gruppo Filo diretto
Thank you very much for your, as always, great assistance. ihi Bupa
Thank you for handling this case so well.
SOS International a/s
Copenhagen
Thank-you for your e-mail and update below, your assistance on this case was excellent as always.
AIMS
We want you to know that meeting you at that point in our lives, knowing that you understood the depth of our pain and sorrow, and the kind words you put across to us have made some very difficult moments a little more bearable these past months. God bless you all. Yours ever.
Jan
Words alone cannot express the gratitude I feel towards you all, even though I was not the patient. Compassionate, caring, professional, efficient, competent.
Karen. USA.
Thank you so much - really appreciate it. Customer Care, Australia
We really appreciate your assistance and cooperation.
EMA Finland Oy (Emergency Medical Assistance)
Great Job, everyone!
TANGIERS
Doctors and Nurses. I thank you.
Joao. Portugueses.
I would just like to express my thanks to you and your team for my care these past days in Delhi.
Patient from – www. arel.com.au
Thank you for all your help.
Thanks again.
On call International
I’m very thankful to everybody of you, for you attention and kindness. Traverso
Margarita and myself would like to thank you so much for receiving us today with such short notice. Yourself , your wife and your medical staff in East West would always have a very special place in our hearts following the most professional treatment and outstanding human care provided to me in 1987. I attach a few the pictures we took in your office today. Please accept our best regards and kindly give our regards to Dr. Ravinder for his attention to us today and all other members of your staff involved in 1987. We wish you all good health for the future and best of luck for the new hospital. Torbjorn.
The Caring Clinic.
I can't believe it is almost seven weeks since I was a patient in your clinic. Please accept my apologies for taking so long to write and thank you for all the loving care I received there.I can't thank all of you enough at East West Medical Centre for the treatment I received there.
If you should ever find yourselves back in Edinburgh, I would be delighted to offer you my hospitality
With my very best wishes to you both and with special good wishes to Dr. Sangeeta.
My love and my prayers be with you all at East West Clinic.
Ever in my thoughts!
Evelyn
We cannot thank you enough for what you and your colleagues did for ABCD, both in treatment an ensuring he got to the airport for his flight home. Please thank Dr Sangeeta, who admitted ABCD to the Center, for her kindness when I spoke to her on the phone.
Gill
Thank you very much for your fast response! We really do appreciate your and East-West Rescue’s help on this case! Euro-Center (Thailand)
Thank you so much for your prompt reply, I have sent the details to my son and his girlfriend.)
Joan.
Thank you for all the assistance provided.
TANGIERS
Thank you from all of us in Ireland. We especially appreciated the time you gave to all our phone calls.
Teresa
I am grateful to your entire team for taking care of me and enabling me to return home in a cheerful disposition. I take back with me memories of beautiful people who with their gentleness and warmth eased my pain.
Claude.
I had to come over here a week ago since I was sick and weak and coughing…etc. I was also a bit scared because I didn’t know what is going to happen here, and hospitals are not my favourite places to be…
At the time I spent here I got the best treatment from all of you and besides you being highly professional. You were also considerate, understanding and helpful. And it’s very important for me to thank you for that – each and everyone who I met here
So even though the time of sickness is not the time for fun and joy – I was very relaxed and confident that I was in good hands. And I appreciate that a lot.
So thank you so much.
Vinod.
What I really want to say is that I feel a great deal of gratitude for the way that you cared for ABC. I probably will never get the chance to meet you but you will always have a special place in my heart because when Ashley needed a special person to care for her, you were there.
If by any chance you are ever in the Toronto/Hamilton area of Canada, we would be honoured to entertain you and show you our gratitude in person.
Danielle
We want to thank you for the service you and your team provide us, and especially in the latest case of our policyholder, the late Mr. ABCD.
We are very happy for our excellent cooperation, even though that some times things don't go the way we wish it to be. In this particular case, the family insisted to use their own sherpas, even though they were more expensive than those offered by you. As it was a very sad situation for the family, we agreed to let them proceed with their own arrangements for the recovery of the body.
We appreciate your understanding in this matter. Once again, we would like this opportunity to thank You and your professional team for the great services you have given us in the last many years, and we hope to continue our good teamwork.
Ihi Bupa
Many thanks for all the hard work and great assistance in the case.
Dynamiq
Thank you for your fast response!
Thank you for your effort!
SOS International Amsterdam
Once again, thank you for everything you are doing for our patient.
God Bless,
Marine Corps Logistics Command Forward
Honeywell Technology Solutions
Camp Leatherneck, Afghanistan
Again, thank you very much for your flexibility and invaluable assistance.
Travel guard Chartis
We thank you for your most valuable help!!
SOS International a/s
Copenhagen
Thank you for your wonderful assistance throughout the year with many of our cases.
Wishing you both a great year in 2012.
We look forward to continuing to work with you.
Dynamiq
Hi from IFRA;
Thanks for your effort – have a nice evening
IFRA ASSISTANCE GMBH
Thanks a lot for your always wonderful help.
Grupo Europ Assistance
Madrid
Again, thank you for looking into this and for all your help. As always, East-West Rescue will be the first place we turn to in India and the region!
Travel Guard Chartis
Thanks Dr for all you do. Have a good summer.
Best wishes
Ann
Thank you for all your help with this case.
ON CALL International
Good work, thank you!
Mapfre Asistencia
I just wanted to say thank you to you and your staff for everything you did for me in bringing me into your care and looking after me last week.
Henry
XYZ has approved this plan because just like me has the greatest confidence in and respect for the work you do.
Dr Henrik
May I first say that it was a pleasure working with you one more time and looking forward for our next Medevac.
Tangiers International Ltd
I would like to use this opportunity to tell you that having you as my doctor made a big difference to my confidence in my ability to survive in India healthwise! I have carried your number and the East West clinic number all my time here. I am sure I will never have the personal touch you offer again in my life and I wish there were more doctors that give their patients such confidence, like you
Cambier
Thank you for this information. I greatly appreciate your help.
AIG
Thanks for everything you have done for Mme ABCD. Her companion, Mr.ABCD, was very appreciative of the care and efforts at EWMC and wrote something about it which I have translated below
I think the Indian clinical care was excellent and very human and especially the open ongoing dialogue which is cruelly lacking in our French hospitals even when the end result is a success.
Ambassade de France en Inde
Hello,
Thank you for this. I am sure Mrs. ABCD has reminded you how much of a GOD sent you are.
Best regards,
MEDEX Global Solutions
Emergency Response Center, Assistance Services
I don't think I ever had the opportunity to thank you for the care you provided to me and for protecting me on the return trip to Seattle. You made a huge difference in my life.
Sincerely, Jesse
Dear Dr Bhat
Thank you very much for your help.
Kind regards
Ihi Bupa
Thank you so much for your assistance on this case. As always you and your crew are a model of professionalism and efficiency.
Sincerely,
Medical Assist Coordinator
Chartis AIG
I want to thank you for the great job you are doing.
Best regards,
ARAG SEGUROS
Thank you so much for helping my mother today and for scan and fwd this mail for her. God bless you. Warm Regards
Nicola
I just spoke with the sister of the patient. They have visited your recommended hospital. Tthey were very pleased with the treatment.
Thank you very much for your assistance.
SOS International Amsterdam.
as you know in Belgium the high medical sommities are called "Sir". But today, as you have been my daughter’s doctor ad as you cured her of her distress, you cured me at the same time of my anxiety...
I know how uneasy to treat is an undiagnosed disease, and more I appreciate the treatment you chosed in an impaludated area.
Let me thank you too for the kindness and the affectionate manner she has been managed, (as I have been too! ), in your clinic by you self and all your team and staff
With all our gratitude!
Sincerely yours J.H.
let me thank you once again for the good medical cares you and your team provided to my old carcass!
I recovered in next to no time and my discovery of Kolkata was moving.
With all my best regards to you and all your staff.
Till to my next "safari" in India!
Sincerely your's
Jules
Just to say thank you for your usual excellent assistance on this case
The patient arrived safely to the UK
First Assist, UK
Thank you for your assistance, the family would also like to thank you for all your hard work and your teams hard work, in retrieving Mr ABCD safely.
Customer care, Australia
Thank you very much for your help in this case.
Kind regards.
ADAC
Please see positive comments from our Crew departments regarding the handling of the incident with our crew member.
We at Lufthansa appreciate the coordination and professionalism displayed by all involved.
Please pass it on to all concerned.
Thanks and Best Regards
Pervaiz Khan
immediate treatment by a doctor was guaranteed before we even arrived at the East-West Hospital, at about 4.30 pm. I was provided with a translator (a very nice young lady who was patient and smiling all the time)
In the hospital, Ms. ABCD was checked by a powerful doctor who encouraged her and did a first check. The hygiene was excellent and so was the personal touch she gave Ms. ABCD. After a few minutes it was clear that the wound would need stitching, so a surgeon was called especially. Doctor Madan is an amazing man with a lot of surgery experience and a great deal of trustworthiness, so finally Ms.ABCD was able to relax and wind down. The wound was stitched in such an excellent way.
I felt supported all the time and in safe hands - thank you again for everything you did for us crew members in this unusual situation
Many thanks again for you very valuable help with this case on this difficult location.
We are happy to hear that Mr ABCD is actually recovering well and will not require a transfer.
Once again the Team at FirstAssist is very impressed with your efficiency and prompt answer.
First Assist, UK
We appreciate your help with ABCD’s medical situation.
Kind regards,
AIG USA
We appreciate your hard work in arranging this on our behalf.
Kind regards,
AIG
The PBC Team and family wishes to thank you and the East West Medical Centre Team including Doctors, Nurses and Supporting staff for your care and assistance during the year 2010 With best regards,
Sincerely, K
Thanks so much for all your assistance with this case. You are always most helpful!!
Kind regards,
Dynamiq, Australia
I am an Emergency Physician and Medical Advisor for Geographic Expeditions. We have spoken earlier this year about two other evacuations your wonderful company has done for us. Thank you for your involvement with the air evacuation efforts for the ABCD’s.
With best regards,
S.B.
Geographic Expeditions
Thank you for the assessment. It is much appreciated.
Best,
Medjet Assist
Thank you so much for your prompt and professional handling of the case.
SOS Copenhagen
On behalf of Bupa World Wide Medical Assistance thank you very much for your provided update and assistance.
Our Warmest Regards
Bupa Worldwide Medical Assistance
You must be starting your day -- I miss Delhi already and I have only been home for a few days. Once again, thank you so much for seeing me. It was a bit strange returning to the very clinic and even to the very room where I was diagnosed with 4.7% malaria several years ago. It was even the same doctor who diagnosed it at the time.
In the meantime, thank you again for everything. It is a great clinic and Delhi is lucky to have you all! So are the travellers who invariably come down with all sorts of things.
Best wishes and much appreciation for all your kindness.
Associate Professor of South Asian Studies
Department of Religious Studies
Queen's University
Canada
Once again thank you to all at EWR who helped compile the excellent country and medical information. As you can see, it came in helpful even if only to know that the facility in question was not adequate and the patient needed to be transferred elsewhere. I think we’ll have a few more of these before the summer is out.
First Assist UK
We appreciate our relationship with your office!
US Department of State
US Embassy, New Delhi
Dear team of East West,
I just received news from Paris that Mr. ABCD arrived in France without any incident and is in the company of his brothers who had come to receive him at the airport.
I join them in thanking you and the staff of East West for your help.
Regards,
Atul SRIVASTAV
Affaires Sociales
Ambassade de France en Inde
Thanks for the wonderful medical attention and successful care during my stay in your Clinic, all my best thanks and regards to you and all your sympathetic médical staff, including the Nurses!
Jules
Many thanks for your help!!
Kind regards
Joerg
Jules
Thank you for providing such efficient assistance on this case so far and arranging the transfer as below,
regards,
First Assist, UK
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